Open seven days a week, 365 days a year for occupational injuries.

Worker’s compensation coordinators

Healthline Medical Group employs three full time occupational liaison associates who provide the workman's compensation carriers, adjusters, nurse case managers and employers with all of the information that they require to process each injury. Procedures such as MRIs, CT scans, referrals to consultants and approval for physical therapy must all be pre-authorized before HMG can schedule these appointments. Insurers need to know the disability status on every injured worker and failure to provide this information in a timely manner can delay payment of those benefits to the patient. Utilizing HMG's computerized electronic medical record has greatly improved our ability to quickly process this data and assist the workman's compensation insurer's staff in completing their tasks.

Healthline's fax manager system allows our staff to fax appropriate medical records directly from their workstation. The system notifies them via email when a fax did not transmit properly.

Free transportation on initial evaluations of injured employees, to and from the worksite.

Physical and Occupational Therapy

Healthline Medical Group employs three registered physical therapists, one physical therapy assistant, one physical therapy aid and one physical therapy receptionist to staff the Rehabilitation Department. The focus of the department is on reducing the patient's subjective complaints of pain while improving their objective range of motion. The ultimate goal is to get the patient independent with a home exercise program as soon as possible, so that the injured worker can return to their full, normal work duties without any restrictions.

An effort is made to schedule patients around their work shift. Saturday office hours for physical therapy have been beneficial in helping achieve this goal. The P.T. staff at Healthline Medical Group are in constant communication with the physician staff that are treating the patients. Progress reports are generated by the P.T. staff so that each time the physician sees the patient in follow-up, the physician is aware of the total number of physical therapy visits and whether or not the patient has achieved an independent status with respect to the exercise program that has been provided. Healthline's professional staff are well versed in ACOEM guidelines which are now being implemented to control costs within the California workman's compensation system.

Ancillary services: laboratory, x-ray and OSHA approved diagnostic testing such as: pulmonary function testing, vision screening, electrocardiograms and audiometry. Urine drug screening, hair sampling analysis for drug testing and evidential breath testing (breath alcohol testing) are also performed.

Healthline Medical Group performs urine drug screen testing for many employers. In some cases HMG serves as the collection site for the specimen. In other cases, the physicians at Healthline Medical Group serve as Certified Medical Review Officers (MRO). This process ensures patient confidentiality, proper chain of custody handling of the specimen to follow federally mandated guidelines to prevent errors. Our director in charge of monitoring specimen collection can be seen in this photo performing medical data input on a patient.

Bilingual Staff

Healthline Medical Group has a staff of front office receptionists who handle the initial call from the employer. If the patient arrives at our office without written authorization to be seen, one of our staff calls the employer to verify that the injury was work-related and that Healthline is authorized to render medical care.

Injured workers, just like other patients, frequently have disability forms or other types of paperwork that need the physician's attention. Our front office staff take pride in holding that patient's hand through this process. Our goal for the injured worker is to get their necessary paperwork completed in a timely basis.

Healthline depends greatly upon it's core staff of medical assistants and x-ray technicians. They perform services for the industrially injured worker. A large volume of occupational medical services are performed by this staff on a daily basis. In addition to collecting urine drug screens they perform a large number of post-offer pre-placement examination services. These services include: urine drug screens, evidential breath testing, audiograms, pulmonary function tests, laboratory studies, EKG's, as well as providing necessary translation for patients whose primary language is not English.

Healthline Medical Group's marketing department is structured to be responsive to the needs of the industrial community. Members of our marketing team (Caren Berg and Mariesa Contreras, MBA, pictured) set up and maintain protocols which are tailored to the individual needs of our clients. They assist the employers by scheduling tours of Healthline and by coordinating additional services including: C.P.R. classes, flu vaccine clinics at the employer’s site, health fairs to promote wellness and worksite walk through tours for our physician staff, to help prevent injuries.

Healthline Medical Group's billing department works to coordinate the billing and collection of payments from patients and insurance carriers. Having access to the medical record with our electronic computerized medical record system has made their job much easier. These folks work diligently on a full-time basis to provide insurance carriers and employers with the information they need to process claims.

Pre-placement physical exams, return to work evaluations, executive physicals.

Healthline Medical Group provides a full array of post-offer pre-placement physicals, as well as urine drug screens and evidential breath tests. Our staff of medical assistants have been fully certified in the process of proper urine drug screen collection as well as breath alcohol testing. Strict adherence to procedures and policy is necessary in this department in order to maintain 100 % accuracy with specimen collection and processing. Healthline performs both NIDA and non NIDA urine drug testing in compliance with the Federal Registrar's policies and procedures: 49 CFR part 40.

Dynatron evaluation: a computerized functional capacity assessment that identifies employees at high risk for injury.

Dr. Rosenblum (left) and Dr. Berg (right) are seen here entering data and reviewing patient files. Their goal is to enter all pertinent information into the electronic medical record, therefore facilitating access to typed versus hand-written data without having to search for a chart. All reports including diagnostic and labs are scanned into the patient's record. This has improved our communication with HR directors, insurance carriers, and outside consultants, as well as among the treating physicians within our clinic. Important information can be faxed instantly from this system.

The EMR has valuable patient education tools embedded in it such as diagrams and handouts that teach patients how to perform home exercises and give them a better understanding of their ailment. A drug to drug interaction program alerts the treating physician that a particular medication prescribed elsewhere or an herbal medication that the patient takes could cause an adverse reaction. Patients have been very receptive to this form of a communication tool that helps to improve the quality of medical care that they receive.

In-house Dispensing of Medications

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